Frequently asked questions





We define the grading for each item on the item page.

When you visit each item you will details for how we determine grading.

Nope, zero. We will supply you with a prepaid shipping label.  No payment required if you use this option.

Self Ship
Should you choose to use your own shipping service we strongly recommend our customers to acquire a tracking number and share it with us.

You will have the option to generate a free shipping label during your quote process online. There is no charge for this.

Please select your model and complete the sales order, you will then have a shipping label generated for you.

We purchase all kinds of things. If you cant find something on our lists please contact us and we will see if we can get a quote for you.

Please send your device(s) in quickly.  Orders may expire and pricing is subject to change based on current market rates.

We can only guarantee price if the device is shipped within 4 days of the label being generated. 

Expired order will need to be resubmitted
Simply login to My Account in the top corner and Add New Order.
there is no need to re-input your details.

We are automated!
Our system will send you an email notification when your device(s) have arrived.

When using our service, it should take approximately 1-3 working days to be delivered to us.
With remote regional areas shipments can take additional time.

Please complete the online Bulk Order request to contact us.

Yes we are able to accept devices as long as:
1. Devices are not Network Locked.
2. Device is on our product list.
3. You the customer, will pay for the shipping costs.

Your payment is processed within 24-48hrs from the date we test and confirm your devices.

You will be receiving emails from start to finish.

Alternatively you are also able to get updates and payment status anytime by logging into your account online.

If you have not received your payment please contact us ASAP!

Please click on the My Account at the top of our Home page.

You will be prompted to enter your email address and Password.

Please click on the "My Account" at the top of our Home page.

If you forget your password, please click on My Account at the top of our home page.
Enter the e-mail address associated with your account, then click Submit. 

You will get an almost instant email sent with a link to reset your password.


Simply click on My Account at the top tool bar of our website and log in to view your status.

Please check your spam or junk folders first. If that does not work you can do a quick search for "our" and it should come up for you.

If it is not there please utilize the contact us page link in the footer.

In regards to your device we encourage you to reset it before shipping/arriving.  We will also do a device wipe when checking in and preparing our quote.

In regards to the information we collect when you place your order, this is essential for us to process your sales and keep you up to date. We do not release this information to any third parties. For further information about how this information is managed please visit our privacy policy.

Most models have a printed label on the back of the handset OR under the battery pack, if the back comes off. 
Go to settings icon on your device, and scroll down to About.

We have dedicated staff that work on updating our product range.

If it is not on our list please contact us and we will see if an offer is available.


Inputting IMEI or Serial number is optional, and We will complete for you, once device is received.
This is to ensure we are not processing stolen devices.

For Smartphones the IMEI number found by going to the Telephone KeyPad.
1. Press * # 0 6 # on your keypad.
2.Press Call or Send as if making a call.
3. Your IMEI number will be retrieved and displayed on your screen.

Phones have Brand followed by a Series of model and then the model name or number.

Example of SAMSUNG Brand and 
Series are:
Samsung Galaxy J | Samsung Galaxy S | Samsung Galaxy NOTE | Samsung Galaxy A
| Samsung Galaxy Mini | etc…

Other models that have Brand and Series:
Sony XPERIA | Nokia Lumia | Motorola RAZR | LG Optimus  |  LG G series  |  Huawei Ascend  |  HTC U | HTC One | HTC Desire | BlackBerry Bold | BlackBerry Q | Google Pixel | Google Nexus  

You will always find the exact model number in [Settings],[About] or on the back of device or under the battery.

We will only honor the quoted price if you are the rightful owner.
If any product or products turn out to have been reported as stolen,
we will not process payment or any compensation for these device(s).

Counterfeit/fake devices sent will be crushed and recycled by us.
No payment will be made and the device will not be returned.

3 Day Phone Back Promise :
If your device fails our testing (differs from what you have stated), we will contact you.
You will be given the option to accept the adjusted price, or have your device(s) returned.

There is no fee for the return of your product(s).
If we havent heard from you after 3 days, we will continue to process the device at our adjusted price.

A: website.

  • Log into with your Apple ID and Password
  • Select this device from All Devices drop down and select your device
  • Device pop up box will appear.
  • Click Remove from Account
  • Confirm by clicking Remove
B: From another Apple device with same Apple ID (iOS 10.3 or later)

  • Tap Settings > [your name], then scroll down.
  • Tap any device name to view that device's information
  • Scroll down and Tap [ Remove from Account ]

Here is the way to turn off Reactivation Lock from Google’s website.

  • Log into with your Google email address and password.
  • “Under Sign In & Security >” On left of screen - click on “Device Activity And Notifications”.
  • On the right of the screen click “Recent security events” and click on “REVIEW DEVICES”
  • You will now see all devices linked to your Google account.
  • Click on every single device which you want to remove (inc. the one mentioned above) and select REMOVE under account access.

Locate the imei or serial number of your device
and go to this great website

As long as you inform us before we process your device(s).  
Simply contact our Customer Support Team.


All devices are wiped upon delivery as part of our checkin process.
Schedule an Admin Demo